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CLICK & COLLECT

Collection will usually be available within 8 working hours (Teamwear & Club Shop Items are still subject to 14-21 working days turn around) after you have placed your order. Occasionally this could take a little longer so please ensure that you have had confirmation that your order is ready before visiting the store to collect.

Click and Collect orders can be placed online Monday - Sunday. Orders placed on Saturday or Sunday will be processed on Monday morning.

Orders can be collected from our Harold Wood store in line with their opening hours. (Monday - Friday 9am - 6pm)

Please wait for confirmation that your order is ready before visiting the store, this will be an email or text confirming that your order is ready to collect. We cannot provide your collection if you have not had confirmation that your order is ready to collect.

DELIVERY

We constantly strive to update and improve our delivery service to offer you competitive rates and fast and secure delivery.

The contents of your order and your delivery address will determine which delivery service is used and the cost.

We offer DHL for UK Mainland, Europe & Worldwide Delivery.

Delivery Options

  • DHL UK Standard Delivery (3-5 Working Days) - (Monday-Friday)
    A signature is required and if not available a card will be left for the customer to contact the local depot or collect from a pick up point.
    All consignments to the UK are up to 30kg, (not including Scottish Highlands, N. Ireland, Isle of Man, Scilly Isles and Channel Isles)
  • DHL UK Express Delivery (1-2 Working Days) - (Monday-Friday)
    A signature is required and if not available a card will be left for the customer to contact the local depot or collect from a pick up point.
    All consignments to the UK are up to 30kg, (not including Scottish Highlands, N. Ireland, Isle of Man, Scilly Isles and Channel Isles)
  • DHL UK Express Delivery (Next Day Before 12pm) - (Monday-Friday)
    A signature is required and if not available a card will be left for the customer to contact the local depot or collect from a pick up point.
    All consignments to the UK are up to 30kg, (not including Scottish Highlands, N. Ireland, Isle of Man, Scilly Isles and Channel Isles)
  • DHL UK Saturday Delivery (Order Placed By Midday On Friday) - (Monday-Friday) 
    A signature is required and if not available a card will be left for the customer to contact the local depot or collect from a pick up point.
    All consignments to the UK are up to 30kg, (not including Scottish Highlands, N. Ireland, Isle of Man, Scilly Isles and Channel Isles)

We endeavor to pick, pack and dispatch your order within 2-3 hours from the time of your order confirmation. All goods will be despatched via your preferred delivery service.

PLEASE NOTE: CUT OFF TIME FOR EXPRESS DELIVERY SERVICES IS MIDDAY

This applies to goods which are in stock at time of order. ProKit UK will inform you by email of any items not in stock as soon as possible.

We cannot be held responsible for any delays that occur in transit.

Please note that we are unable to accept orders with delivery to PO Box number addresses.

Although we try to get all our orders dispatched on the day of the order, this may not always be possible for the following reasons:

  • Products on Pre-Order or products that are not in stock at the time of ordering will be dispatched in the period specified on the website.
  • Sometimes we may need to make additional checks on your card details and will be awaiting a call back from the cardholder which could delay your order.
  • Occasionally if a particular product is in high demand we will need to re-order from our suppliers. You will always be contacted by e-mail if this is the case and then you will have the right to cancel your order if you are not prepared to wait.

Teamwear items are not kept as stock items and have to be ordered from our suppliers at all times. This process is normally complete in 14-21 working days, however where possible we will try to deliver sooner.
(Please note that this is what virtually all Teamwear sites do, as the ranges are so vast to keep all styles, colours and sizes in stock.)

Please note that we are unable to deliver to certain locations around the world.

If your order is not accepted by SagePay, when placing your order, this will be the reason and your order will not be accepted.

Note: Training equipment that carries an oversized item will only be dispatched to the UK mainland, unless otherwise agreed between the customer and ProKit UK. Please phone our customer services team on 0844 844 0665 for further details, prior to placing your order.

Thank you for using ProKit UK, we hope that you enjoy your purchase from us and return in the future.