TERMS AND CONDITIONS

ProKit UK is a company registered in England and Wales No: 6464030

Contents of this Web Site

Whilst every effort is made to ensure the accuracy and content of this website, ProKit UK are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and images presented on this site are subject to change without prior notice. Not all products are available at all times.

Some Teamwear items are not kept as stock items and have to be ordered from our suppliers at all times. This process is normally complete in 7-10 working days.
(Please note that this is what virtually all Teamwear sites do, as the ranges are so vast to keep all styles, colours and sizes in stock.)

Please note when placing your order, you will be given an estimated despatch date. However some times goods may arrive quicker / be delayed, we will endevaour to keep you updated on the status of your order throughout the process.

Returns

Returning your goods is simple.

If an exchange or refund is required, then the items should be returned to us, within 14 days of receipt of your order, in their original condition and packaging and in a manner that the goods are then in a resaleable condition.

PLEASE NOTE: If ordering items with personalisation on these are exempt for return or exchange once printed, as goods cannot be resold due to the personalisation.

If you have ordered Teamwear items from ourselves, please note, there is a 25% re-stocking charge for returning or exchanging unprinted and unpersonalised garments. This is enforced by the manufacturers/suppliers and is at the discretion of ProKit UK. If you have ordered Club Shop items with a badge unfortunately these are not eligible for return or exchange as they have been personalised.

Your statutory rights are not affected.

If you have found another item that you wish to exchange a product for, please return the original purchase to us, and we will gladly exchange the goods and resend them to yourself. (delivery charge will be re-charged at the discretion of the management)

When returning goods to us, please write the reason and request on the back of the invoice (or copy), wrap securely and return to the address listed below.
Please ensure that you obtain a certificate of postage as your insurance against loss or damage.

Personalisation costs will not be refunded if goods are deemed to be faulty. (These items are added at your request and are not the responsibility of the supplier)

Faulty Goods

If goods are thought to be faulty, please return them to our returns address as stated below, within a reasonable time of purchase.

If the goods are found to be faulty, a refund or exchange will be given according to the customer’s requirements.

Cancellation

Any customer has the right to cancel a product. If that product has already been dispatched, it can be returned to us in it’s original and resaleable condition and a refund will be given according to the customers wishes (excluding any carriage and handling charges)

We cannot accept responsibility for goods lost while in transit to us

To return goods to us, please send to:

Returns Department
ProKit UK
Unit 10a The Old Brickworks
Church Road
Harold Wood
Essex
RM3 0HU
E-mail: [email protected]

If you have any questions, queries or comments, please call +44 (0)844 844 0665. 
Our offices are open from Monday to Friday 9.00am to 6.00pm and Saturday 9.00am to 5.00pm.

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