TERMS AND CONDITIONS
ProKit UK is a company registered in England and Wales No: 6464030
Contents of this Web Site
Whilst every effort is made to ensure the accuracy and content of this website, ProKit UK are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and images presented on this site are subject to change without prior notice. Not all products are available at all times.
Some Teamwear items are not kept as stock items and have to be ordered from our suppliers at all times. This process is normally complete in 7-10 working days.
(Please note that this is what virtually all Teamwear sites do, as the ranges are so vast to keep all styles, colours and sizes in stock.)
Please note when placing your order, you will be given an estimated despatch date. However some times goods may arrive quicker / be delayed, we will endevaour to keep you updated on the status of your order throughout the process.
Returning your goods is simple.
If an exchange or refund is required, then the items should be returned to us, within 14 days of receipt of your order, in their original condition and packaging and in a manner that the goods are then in a resaleable condition.
PLEASE NOTE: If ordering items with personalisation on these are exempt for return or exchange once printed, as goods cannot be resold due to the personalisation.
If you have ordered Teamwear items from ourselves, please note, there is a 25% re-stocking charge for returning or exchanging unprinted and unpersonalised garments. This is enforced by the manufacturers/suppliers and is at the discretion of ProKit UK. If you have ordered Club Shop items with a badge unfortunately these are not eligible for return or exchange as they have been personalised.
Your statutory rights are not affected.
If you have found another item that you wish to exchange a product for, please return the original purchase to us, and we will gladly exchange the goods and resend them to yourself. (delivery charge will be re-charged at the discretion of the management)
When returning goods to us, please write the reason and request on the back of the invoice (or copy), wrap securely and return to the address listed below.
Please ensure that you obtain a certificate of postage as your insurance against loss or damage.
Personalisation costs will not be refunded if goods are deemed to be faulty. (These items are added at your request and are not the responsibility of the supplier)
ProKit UK accepts no liability for customs charges unpaid and results in a parcel being returned to us. In the event of this happening you will be contacted by us and either need to pay for your parcel to be resent back out or a refund will be issued minus any shipping and customs charges incurred.
Personalised items are exempt from refund/exchanges, if returned to us via yourself or via DPD due to unpaid custom charges.
Christmas Returns Policy
To help you shop with confidence this season, our Christmas returns policy is valid between 20th November and 24th December 2021. Any purchases made online or in store between these dates can be returned up until 14 January 2022. For purchases made from 24th December onwards, our normal returns policy applies.
If goods are thought to be faulty, please return them to our returns address as stated below, within a reasonable time of purchase.
If the goods are found to be faulty, a refund or exchange will be given according to the customer’s requirements.
Any customer has the right to cancel a product within 24 hours after placing the order. If that product has already been processed / dispatched by ourselves or the brand, we are unable to cancel the order and there would be a 25% restocking charge for teamwear items. This is enforced by the brands and includes the shipment of your items back to the brand and the administration costs incurred. If your item is unpersonalised or printed it can be returned to us in it’s original and resaleable condition and a refund will be given according to the customers wishes (excluding any carriage and handling charges)
We cannot accept responsibility for goods lost while in transit to us
To return goods to us, please send to:
Unit 10a The Old Brickworks
If you have any questions, queries or comments, please call +44 (0)844 844 0665.
Our offices are open from Monday to Friday 9.00am to 6.00pm and Saturday 9.00am to 5.00pm.